Standard Terms & Conditions

Last updated: September 2026

Applies to: All Business Customers

These Conditions govern sales by All Seasons Flowers Limited to business customers. By placing an order by telephone, email or through an online ordering system, the Buyer agrees that these Conditions form part of the Contract.

1. Definitions

1.1 “Buyer” means the person, firm, company or organisation purchasing the Goods.

1.2 “Contract” means the agreement between the Seller and the Buyer for the sale and purchase of Goods under these Conditions.

1.3 “Goods” means flowers, foliage, plants, herbs, fruit, sundries or other products supplied by the Seller.

1.4 “Seller” means All Seasons Flowers Limited, company number 03472499.

1.5 “Writing” includes email.

1.6 “Payment Date” means the date of delivery unless the Seller has approved alternative credit terms in Writing, in which case it means the final day of the agreed credit period calculated from the date of delivery. For Goods supplied under the Commission Sales Scheme, the Payment Date shall be determined in accordance with clause 7 and the applicable scheme conditions.

2. Orders and Cancellation

2.1 Orders may be placed by telephone, email, the Seller’s online ordering systems, or another method agreed by the Seller.

2.2 The Buyer must promptly check any order confirmation or invoice provided by the Seller and report any error.

2.3 An order is accepted when the Seller confirms, processes, prepares or dispatches it. The Seller may decline an order before acceptance.

2.4 An accepted order may only be cancelled or changed with the Seller’s agreement. The Buyer shall pay reasonable costs and losses already incurred.

2.5 Specially purchased, imported or pre-ordered Goods may not be cancelled once the Seller has committed to their supply.

3. Goods, Availability and Natural Variation

3.1 Flowers, foliage and other horticultural Goods are natural and perishable. Reasonable variations in colour, shade, size, maturity, shape, appearance, stem length and vase life do not, by themselves, constitute a defect.

3.2 The Buyer is responsible for checking suitability and for appropriate storage, conditioning, handling and care after delivery. Any description, image or sample is for general identification only, and reasonable natural variation is permitted.

4. Prices and VAT

4.1 Goods will be charged at the Seller’s current selling price when the order is accepted, unless another price has been agreed in Writing.

4.2 Prices are exclusive of VAT unless stated otherwise. VAT and any agreed delivery or related charge shall be payable in addition.

4.3 Before delivery, the Seller may revise a price to reflect changes in exchange rates, freight, fuel, supplier prices, import costs, duties, taxes or other costs outside its reasonable control. The Seller will notify the Buyer of a material increase as soon as reasonably practicable.

4.4 Where the Seller supplies Goods using pallets or returnable containers, the cost of those items may be charged to the Buyer in addition to the price of the Goods. The Seller will provide a full credit for items returned within the agreed period in an undamaged and reusable condition.

5. Payment Terms

5.1 Unless otherwise agreed in Writing, payment is due on delivery by BACS. The Seller may require cleared payment before processing or delivery. Receipts for payment will be issued only upon request.

5.2 Credit facilities are granted solely at the Seller’s discretion. Approved credit accounts must pay each invoice in cleared funds by the Payment Date.

5.3 The Seller may set or change a credit limit and may reduce, suspend or withdraw credit facilities at any time.

5.4 Where payment is overdue or the Seller reasonably considers payment to be at risk, it may require payment on delivery or pro-forma payment for further orders.

5.5 The Buyer shall pay invoices in full without set-off or deduction except where required by law. Time for payment is of the essence.

6. Late Payment

6.1 If the Buyer fails to pay any amount by the Payment Date, the Seller may suspend deliveries, cancel outstanding orders, withdraw credit facilities and take debt recovery action without affecting any other right or remedy.

6.2 For a qualifying commercial debt, the Seller may charge statutory interest and claim statutory compensation under the Late Payment of Commercial Debts (Interest) Act 1998, as amended. The Seller may also recover any reasonable and legally recoverable costs properly incurred in recovering overdue sums, including applicable court fees, legal costs and enforcement costs.

7. Commission Sales Scheme

7.1 The Seller may, at its sole discretion, invite a Buyer to participate in its Commission Sales Scheme.

7.2 The applicable commission rates, selling arrangements, prices, reporting requirements and any other scheme conditions will be notified separately by the Seller and may vary from time to time.

7.3 The Buyer must provide the Seller with the required sales return and correctly completed self-billing invoice relating to each delivery of Goods within 14 days of delivery, unless the Seller has agreed another period in Writing.

7.4 Each self-billing invoice must comply with applicable VAT requirements and be provided in the format reasonably required by the Seller.

7.5 The Buyer is responsible for ensuring that each sales return and self-billing invoice is complete and accurate.

7.6 If the Buyer fails to provide a complete sales return or valid self-billing invoice within the required period, the Seller may:

  • Remove the relevant delivery from the Commission Sales Scheme;
  • Charge for that delivery using the Seller’s standard price;
  • Apply the Seller’s standard payment terms to that delivery; and
  • Suspend or end the Buyer’s participation in the scheme.

7.7 Participation in the Commission Sales Scheme is at the Seller’s discretion and may be suspended or withdrawn by the Seller in Writing.

7.8 Unless expressly varied by the separate scheme conditions, the remaining provisions of these Conditions apply to Goods supplied through the Commission Sales Scheme.

7.9 Participation in the Commission Sales Scheme does not, by itself, constitute a VAT self-billing agreement. Where self-billing applies, the Buyer and Seller must maintain a separate self-billing agreement complying with applicable VAT requirements.

8. Delivery

8.1 Delivery occurs when the Goods are delivered to the Buyer’s premises or nominated location, or collected by the Buyer or its carrier.

8.2 Delivery dates and times are estimates only and time for delivery is not of the essence. The Seller is not liable for delay caused by circumstances outside its reasonable control, including weather, crop or supplier failure, transport, border, customs, import or utility disruption, government action or industrial dispute.

8.3 Risk in the Goods passes to the Buyer on delivery. The Seller may make delivery in instalments and invoice each instalment separately.

8.4 The Buyer shall provide safe and timely access. If delivery cannot be completed because of the Buyer, reasonable redelivery, storage, return or disposal costs may be charged, taking account of the perishable nature of the Goods.

8.5 Signature of a delivery note confirms receipt of the packages shown but does not prevent a valid claim under clause 9. Visible shortages or damage must be recorded where reasonably possible and notified in accordance with clause 9.

9. Inspection, Claims and Remedies

9.1 The Buyer must inspect the Goods immediately on delivery.

9.2 Any apparent shortage, damage, incorrect product, quality issue or visible defect must be reported in Writing within 24 hours of delivery.

9.3 A claim must include the invoice number, product details, quantity affected, a description and clear photographic evidence.

9.4 The Buyer must preserve the affected Goods and follow reasonable instructions. The affected Goods must not be disposed of, altered, processed or resold before the Seller has had a reasonable opportunity to inspect or advise, unless action is reasonably necessary to limit loss.

9.5 A claim may be refused to the extent that deterioration or loss results from late notification, incorrect storage or conditioning, mishandling, processing, resale, neglect or failure to limit loss.

9.6 Nothing in this clause excludes a right or remedy that cannot lawfully be excluded.

9.7 Where the Seller accepts a valid claim, it may at its sole option replace the affected Goods, issue a credit note or refund the price paid for them.

9.8 Subject to clause 11 and any right or remedy that cannot lawfully be excluded, the remedies in clause 9.7 are the Buyer’s exclusive remedies for defective, damaged, short or incorrect Goods.

10. Risk and Ownership

10.1 Notwithstanding delivery and the passing of risk in the Goods, ownership of the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of:

  • the price of the Goods supplied; and
  • all other sums due from the Buyer to the Seller.

10.2 Until ownership of the Goods passes to the Buyer:

  • the Buyer may resell the Goods in the ordinary course of business;
  • the Seller shall be entitled upon reasonable notice to require the Buyer to deliver up any unpaid Goods that remain in the Buyer’s possession; and
  • if the Buyer fails to do so promptly, the Seller may take such lawful action as may be necessary to recover possession of those Goods.

11. Limitation of Liability

11.1 Nothing in these Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability which cannot lawfully be limited or excluded.

11.2 Subject to clause 11.1, the Seller shall not be liable for loss of profit, revenue, business, contracts, anticipated savings or goodwill, or for indirect or consequential loss.

11.3 Subject to clause 11.1, the Seller’s total liability arising out of or in connection with the Contract shall not exceed the net price payable for the Goods giving rise to the claim.

11.4 The Buyer shall take reasonable steps to minimise any loss.

12. Insolvency and Termination

12.1 The Seller may suspend supply, cancel orders or terminate the Contract, without prejudice to any other right or remedy available to the Seller, if the Buyer fails to pay an amount by the Payment Date, exceeds an agreed credit limit, becomes insolvent, enters administration or liquidation, makes an arrangement with creditors, ceases or threatens to cease carrying on business, or the Seller reasonably believes that any such event is likely to occur or that the Buyer’s ability to pay is impaired.

12.2 Where this clause applies, any amount not already due shall become immediately due and payable.

12.3 Termination shall not affect any rights, remedies or liabilities accrued before termination.

13. General

13.1 Any notice under the Contract shall be in Writing and sent to the recipient’s registered office, principal place of business or notified email address.

13.2 A change to these Conditions or an order is binding only if agreed in Writing by an authorised representative of the Seller.

13.3 A delay or failure to enforce a right does not waive that right.

13.4 If any provision of the Contract is invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.5 No person who is not a party to the Contract shall have any right to enforce any term of the Contract.

14. Governing Law and Jurisdiction

14.1 The Contract is governed by the law of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with the Contract.

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Clive Sluter

Sales

Clive has just reached 40 Years in the Flower Industry having started in 1985. After 8 years working as a wholesaler in Cheltenham in 1993 he changed roles to flower import. A new recruit to All Season Flowers he is thoroughly enjoying a new challenge! Clive is a keen Sports fan who suffers terribly from being born in the North half of Bristol and having to carry the cross of being a Bristol Rovers Supporter. Now living in Budleigh Salterton in Devon he is happier as an Exeter Chiefs Rugby Fan and loves going to Sandy Park. Weekends are taken up walking the Dog with his partner Linda and the occasional visit to the Pub……

Nav Sahib

Office Manager

Nav joined All Seasons Flowers in 2019 as an Office and Accounts Assistant and has since grown into her role as Office Manager. Based in the office, she enjoys breakfast mornings with the team and is always the first to suggest one! Nav has developed a deep appreciation of the flower industry, with alstroemeria being her favourite blooms. Originally from Wolverhampton, she moved to Isleworth in 2011 after marrying her husband, and together they enjoy family life with their two daughters. She loves travelling, trying different cuisines, going on walks, and indulging in chocolate—especially white chocolate! Most of all, she loves spending quality time with her family.

Halley David

Buying and Logistics Controller (Colombia)

Halley has been representing and working with All Seasons Flowers from their office in Colombia for many years and also has vast rounded experience in the industry.

Halley coordinates and links all the orders received from the UK with the growers in Colombia and with the freight-forwarding agency to make sure everything leaves correctly and on time.

He lives with his wife and son in the city of Medellin.

Mitchell Teitsworth

Head of Operations

With over 20 years of experience in the flower industry, Mitch has developed extensive knowledge across operations, logistics, business systems and IT infrastructure. Having worked alongside teams throughout the supply chain, he has played a key role in improving processes, implementing technology solutions, and supporting the continued growth of the business. His practical approach and problem-solving mindset will help ensure the smooth running of day-to-day operations at All Seasons Flowers.
 
Outside of work, Mitch enjoys exploring new places and keeping fit through running and gym training. An Arsenal supporter who enjoys watching football, he also values spending quality time with his family whenever possible.

David Ford

Sales and Procurement Manager

David has been involved in the import flower industry for over 30 years. With a wealth of experience in sales, purchasing and operations he is a senior member of the team at All Seasons Flowers and a veteran within the cut flower trade.

Having been able to set up remotely post-pandemic David has taken the opportunity to move back closer to his roots and his beloved boyhood club Everton. If you can’t find him at his office desk he will be in his seat at the Hill Dickinson stadium.

Jamie McDonald

Director

Jamie started his working career as a Saturday boy in the local wholesale market and hasn’t looked back since.With over 16 years experience in the trade Jamie has spent time at every level of the industry. From stacking trolleys, van deliveries and working in coldstore to buying on the Dutch auction, visiting flower farms around the world and most recently becoming a shareholder here at All Seasons Flowers.

Though originally from the area Jamie now lives in Newport, Wales with his wife and two sons.

Simon Cromey

Owner

With decades of hands-on experience in the flower trade, Simon is a true expert in the UK’s flower import industry. His deep knowledge and passion have shaped a career filled with creativity, dedication, and a genuine love for what he does.

Simon is the co-founder of All Seasons Flowers, established in 1997. His career in the floral industry began at the iconic New Covent Garden Flower Market, where he worked in flower imports out of the old Market Towers.

Based in Twickenham, Simon is married to Lou and the proud father of two daughters. A keen traveller, he’s explored countless destinations around the world — blending business with pleasure wherever he goes. When he’s not surrounded by flowers, you’ll likely find him watching football, playing a round of golf, watching live music or spending time with his family.